Cozy Knots Boutique
We want you to love your Cozy Knots purchase. If something isn't quite right, our flexible return and exchange policy makes it easy to find the perfect fit.
You have 30 days from the delivery date to return or exchange your item for any reason.
Returns in original condition receive a full refund to your original payment method.
We offer free exchanges for size or color within the first 30 days of purchase.
Email us at returns@cozyknots.com within 30 days of receiving your order. Include your order number and reason for return/exchange.
Ensure the item is in its original condition, unworn, unwashed, and with all tags attached. Include the original packaging if possible.
We'll email you a prepaid return label. Package your item securely and drop it off at any post office or shipping location.
Once we receive and inspect your return, we'll process your refund within 5-7 business days or ship your exchange immediately.
Items must be returned in their original condition - unworn, unwashed, undamaged, and with all original tags attached. This ensures we can resell the item to another customer.
Custom-made items and final sale products (marked as such) are not eligible for return or exchange unless defective. Please double-check size guides before ordering custom pieces.
Return shipping is free for exchanges and refunds due to our error. For other returns, a $6.95 shipping fee will be deducted from your refund to cover return shipping costs.
Please allow 5-7 business days for us to process your return once received. Refunds will appear on your original payment method within 7-10 business days after processing.
We're so sorry if your item arrived damaged! Please contact us immediately at quality@cozyknots.com with photos of the damage and your order number. We'll arrange a free return and send a replacement right away, or issue a full refund if preferred.
Once we receive your return, we typically process exchanges within 1-2 business days. You'll receive a shipping confirmation email with tracking as soon as your exchange ships. Total time is usually 7-14 days from when you send your return.
Absolutely! Gift returns are welcome within 30 days of the original delivery date. The refund will be issued to the original payment method. If you'd prefer an exchange or store credit instead, please contact our team and we'll be happy to help.
Yes, we accept international returns. However, customers are responsible for return shipping costs and any customs duties. We recommend using a trackable shipping service. Refunds will be issued in the original currency and may be subject to exchange rate fluctuations.
Our customer care team is here to help with any questions about returns, exchanges, or sizing. We're knitters too, so we understand the importance of getting the perfect fit!
Email Our Returns TeamOr call us at +1 (555) 123-4567, Mon-Fri 9am-5pm EST