Privacy Policy

Our Commitment to Privacy

At Cozy Knots Boutique, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

When you make a purchase or attempt to make a purchase, we collect certain personal information, including:

• Your name
• Billing and shipping addresses
• Payment information (credit card numbers, PayPal details)
• Email address
• Phone number

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address
• Browser type and version
• Pages you view on our site
• Time and date of your visit
• Time spent on pages
• Other diagnostic data

How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders
• To communicate with you about your orders, products, and promotions
• To improve our website and product offerings
• To prevent fraudulent transactions and enhance security
• To provide customer support
• To send you marketing communications (if you have opted in)
• To comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow the website to remember choices you make
• Advertising Cookies: Used to deliver relevant advertisements

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

All transactions are processed through a secure payment gateway and are not stored on our servers. We use SSL (Secure Socket Layer) technology to encrypt sensitive information during transmission.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we promise to notify you of any data breaches as required by law.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our website is used. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

Third-party services we use include:

• Payment processors (Stripe, PayPal)
• Shipping providers (USPS, FedEx, UPS)
• Email marketing services
• Website analytics providers (Google Analytics)

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request copies of your personal data.
• Correction: You have the right to request correction of any information you believe is inaccurate.
• Deletion: You have the right to request that we delete your personal data, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal data.
• Objection: You have the right to object to our processing of your personal data.
• Data Portability: You have the right to request that we transfer your data to another organization or directly to you.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.