Cozy Knots Boutique
Find answers to common questions about our products, ordering process, and policies.
Shipping times vary based on your location and the shipping method selected:
Please note that as all our products are handmade, additional processing time of 3-7 business days is required before shipment.
Yes, we ship to most countries worldwide. International shipping typically takes 10-21 business days, depending on the destination and customs processing. International customers are responsible for any customs fees, import duties, taxes, or other charges that may be applied by their country's customs authorities.
We recommend checking with your local customs office for specific import regulations before placing an international order.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link. You can use this tracking number to monitor your package's progress.
If you haven't received a tracking number within 7 business days of placing your order, please check your spam folder or contact us at support@cozyknots.com.
We accept the following payment methods:
All transactions are processed securely through encrypted payment gateways. We do not store your payment information on our servers.
We are committed to using only the highest quality, sustainable materials:
All our materials are carefully selected for their quality, sustainability, and comfort. We never use synthetic fibers or materials that harm the environment.
Most of our products are made from natural fibers that are generally hypoallergenic, such as organic cotton and bamboo. However, we cannot guarantee that our products are completely hypoallergenic for everyone, as individual sensitivities vary.
If you have specific allergies or sensitivities, please check the material description for each product before purchasing. We recommend our organic cotton or bamboo products for those with sensitive skin.
For severe allergies, we recommend consulting with your healthcare provider before using any new textile products.
Each item we create is individually handmade by skilled artisans, which means there may be slight variations in color, texture, and size from the images shown on our website. These variations are not defects but rather characteristics of handmade craftsmanship that make each piece unique.
Our artisans take great pride in their work, and these subtle differences are what make handmade items special. No two pieces are exactly alike, which means you're getting a truly one-of-a-kind item.
If you have specific concerns about variations, please don't hesitate to contact us before placing your order.
Care instructions vary depending on the materials used. Each product comes with specific care instructions, but here are general guidelines:
To ensure the longevity of your handmade items, we always recommend following the specific care instructions provided with your purchase.
We have a 14-day return policy for unused items in their original condition. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note: Custom orders are final sale and cannot be returned or exchanged unless defective. Sale items are also final sale.
To start a return, please contact us at returns@cozyknots.com with your order number and reason for return. We will provide you with a Return Authorization Number (RAN) and instructions for returning your item.
Once we receive your returned item, our team will inspect it and notify you that we've received it. We will then process your refund within 7-10 business days.
Refunds are issued to the original payment method. Please note that shipping costs are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error or a defective product.
If you haven't received your refund within 14 business days after we've approved it, please contact your bank or credit card company first, then contact us for further assistance.
We take great care in packaging and shipping our products, but occasionally items may arrive damaged. If you receive a damaged or defective item, please contact us within 7 days of delivery at support@cozyknots.com with photos of the damaged item and packaging.
We will arrange for a replacement or refund at no additional cost to you. In most cases, we will provide a prepaid return label for the damaged item.
Please do not return damaged items without contacting us first, as we need to provide specific return instructions.
Yes, we offer exchanges for different sizes or colors, subject to availability. To request an exchange, please contact us within 14 days of receiving your order at exchanges@cozyknots.com.
If the item you want to exchange for is more expensive, you will need to pay the difference. If it's less expensive, we will refund the difference.
Please note that exchanges may take longer than refunds due to shipping times and product availability.
Proper care will help your handmade items last for years. Here are our general care recommendations:
Each product comes with specific care instructions. If you've lost yours, you can always contact us for guidance.
While some of our cotton items may be machine washable, we generally recommend hand washing all handmade knitted items to preserve their quality and longevity.
If you choose to machine wash, please:
Wool items should never be machine washed or agitated, as this can cause felting and shrinkage.
For best results, treat stains as soon as possible:
Important: Never use bleach or harsh stain removers on knitted items, as they can damage the fibers. For stubborn stains, consider consulting a professional cleaner who specializes in delicate fabrics.
Yes! We love creating custom pieces for our customers. Custom orders allow you to choose specific colors, sizes, and designs to create your perfect handmade piece.
To request a custom order:
Please note that custom orders typically take 4-6 weeks to complete, depending on complexity and current workload.
The cost of custom orders varies based on several factors:
We provide a detailed quote for each custom order request. As a general guideline, custom orders typically range from 20-50% more than our standard items, depending on the above factors.
We require a 50% deposit to begin work on custom orders, with the balance due upon completion before shipping.
Custom orders can be modified or cancelled within 48 hours of approval, before work has begun. Once our artisans have started working on your order, modifications may not be possible, and cancellations may be subject to fees.
If you need to modify or cancel your custom order:
Please note that custom orders are final sale and cannot be returned unless there is a defect or error on our part.
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